Respect the Tech! The Unsung Heroes of the Coffee Industry

Wednesday, 13 September, 2023

We received a mail from Jacques Celliers, a former technician in the coffee industry! And we couldn't agree with his sentiment more. These legends deal with coffee business owners at their worst, stressed about failing equipment and worried about losing sales. Technicians are expected to work miracles in these situations! And I think that all coffee technicians would agree, it's better to properly maintain your equipment than to deal with the fallout of long unserviced machinery. This is an appreciation post for all their hard work! Thank you!

The Unsung Heroes of the Coffee Industry: Recognizing the Vital Role of Coffee Technicians

Words by Jacques Celliers

Dear readers,

When you sip on a delicious cup of coffee at your local cafe, have you ever thought about the work that goes into maintaining the equipment that makes that cup possible? As a former coffee machine technician myself, I have experienced firsthand the dedication and hard work of these unsung heroes in the coffee industry.

Coffee technicians are the backbone of the industry, tirelessly working behind the scenes to ensure that coffee equipment runs smoothly and delivers exceptional coffee every time. They possess specialised skills and knowledge, encompassing electrical, mechanical, and hydraulic systems, as well as an understanding of the intricate chemistry and physics of coffee extraction.

Having worked as a coffee machine technician, I can attest the challenges faced in this profession. The work often involves long hours, urgent service calls, and the constant pressure to resolve technical issues swiftly. However, despite the challenges, the satisfaction of keeping the heart of a coffee shop beating and seeing baristas create beautiful coffee moments makes it all worthwhile.

I would like to take this opportunity to express my heartfelt gratitude to the role players in the industry who have supported and mentored me throughout my journey. From experienced technicians who generously shared their knowledge, to coffee shop owners who entrusted me with their valuable equipment, their guidance and trust allowed me to grow both personally and professionally.

It is important that we acknowledge and appreciate the hard work of coffee technicians. Their expertise ensures that we can enjoy exceptional coffee experiences, and their dedication keeps the industry thriving. The next time you savour your favourite cup of coffee, take a moment to reflect on the coffee technician who played a vital role in making it possible.

Let's come together as an industry to recognise and respect the invaluable contribution of coffee technicians. By giving credit to these unsung heroes, we can elevate the standards of the industry and ensure that coffee continues to be a source of joy and inspiration.

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